Email works well for detailed questions and sharing information. No public email address is available, so email support isn’t currently offered. To send screenshots or order details, open a support ticket in your user panel.
VPNJoin / Contact Support
Account & Connection Support
If subscription import fails, a route won’t connect, or you need help with a payment or refund, submit a ticket through your user panel. Keep your issue details and related records together so you can track progress.
Account Support · Ticket Follow-Up
Contact Support by Ticket
Use a ticket for account or subscription questions, client imports, connection issues, order checks, and refund inquiries. Sign in to the relevant account, open the ticket page, and describe the issue. If you already have a ticket, add the details there.
Email & Telegram
No email address or Telegram contact account is listed on this page. For account or order issues, use the support ticket link above.
Telegram
Instant messaging is useful for quick questions, but account and payment issues need to be tied to a record. No public Telegram contact account is available. Please use a support ticket to keep your question and replies in one place.
Before You Submit a Ticket
Details that reflect what actually happened make troubleshooting easier. Share the information below as relevant, and hide any personal details unrelated to the issue in screenshots.
- Connection issues: Device platform, client name, selected route, current network environment, when the issue occurred, and the full error message. Tell us whether all websites are inaccessible or only a specific app is affected.
- Subscription import issues: Tell us which page you started the import from, where the process stopped, and what the client displayed. Don’t paste your full subscription link into the ticket.
- Payments and orders: Include the order ID shown in your user panel, payment method, and order status. Keep only the details needed to verify the payment in any screenshot.
- Account issues: Describe the action you couldn’t complete and any message shown on the page. Never send your account password, payment credentials, or other access credentials.
VPNJoin offers a 60-day money-back guarantee. Submit refund questions through a support ticket. See the Terms of Service for details.
Replies & Ticket Status
We don’t promise a fixed response time. Response times depend on the support queue, how complete the information is, and how complex the issue is. Order checks and connection problems that need to be reproduced may require more details.
After submitting a ticket, return to your user panel to check its status and read replies. If anything changes, add an update to the same ticket and mention the steps you’ve already tried so we can follow up in context.
Ready to use a subscription? Start with the Getting Started Guide. To compare monthly subscriptions and data plans, see Plans.